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Each client is:
1. Treated with courtesy, consideration and respect and is assured the right of privacy:
2. Assured confidential treatment of his/her medical and financial records as provided by law;
3. Free from mental and physical abuse, neglect, and property exploitation;
4. Assured the right to participate in the planning of the client’s home care, including the right to refuse services;
5. Served by individuals who are properly trained and competent to perform their duties;
6. Assured the right to voice grievances and complaints related to organizational services without fear of reprisal;
7. Advised, before care is initiated, of the extent to which payment for the home care organization services may be expected from federal or state program, and the extent to which payment may be required from the client;
8. Advised orally and in writing of any changes in fees for services that are the client’s responsibility. The home care organization shall advise the client of these changes as soon as possible, but no later than 30 calendar days from the date the home care organization became aware of the changes;
9. Provided with advance directive information prior to start of services; and
10. Given at least 5 days written notice when the organization determines to terminate services.
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Home care nurses and social workers working with you, your physician, family and other health care team members assess your needs and develop a personalized plan of care. This comprehensive approach to care will help you to avoid unnecessary hospitalization and recover more quickly. 1st American Home Health Care Services Provides a full range of services including:
- Skilled nursing care
- Intravenous therapy/services
- Homemaker/Home health care aides
- Medical social services
- Nutrition counseling
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